I recently went through a Hot Head Burrito drive thru to pick up lunch for kids. (For the record I did not get lunch from Hot Head Burrito; I went to Wendy’s for a salad. And if they do not immediately bring back the fat free raspberry dressing I am going to write a strongly worded letter to their corporate office)
As I pulled up to their drive through speaker, it took them forever to acknowledge me. When the male teenage voice (his name was Matt) finally came on, there were some obvious issues based on the background noise and grunting. I don’t think I have ever had so much conversation with a drive thru worker:Matt the Drive-Thru Guy (MTDTG): Sorry for all the noise, I am trying to adjust my headset. You can go ahead and order but I am not going to be able to hear you so you might want to wait until I can hear you so you won’t have to repeat your order. Me: (waiting, waiting, waiting) MTDTG: OKAY! I am all set – what can I get you? Me: I need two burritos the same way. Both will be chicken.. MTDTG: Let me do these one a time. That way I can be sure they won’t be messed up. (Rustling noise). Just have to open up a new package of tortillas. Me: Are you ready now? MTDTG: Yep! Go ahead with your first order Me: I need a chicken burrito with rice, beans, cheese and lettuce MTDTG: Is that a chicken burrito?
Me (Thinking to myself): I swear I am going to need some Valium to finish this order… Me: Yes, chicken. With rice… MTDTG: What kind of rice? Me: I don’t care – I am reading directly from the text message from my son for his order. MTDTG: Okay, I’ll go with white rice. Me: Beans… MTDTG: What kind of beans? Me: Surprise me. Again, no detail from the text. Cheese… MTDTG: What kind of cheese? Me: Every kind; I really don’t care and am quickly losing interest in talking to you. MTDTG: Okay. Do you want sour cream or jalapeno? (Now, at this point I do realize that my son absolutely DESPISES sour cream, but the thought does cross my mind that he would deserve to take a big bite of his burrito and have sour cream come oozing out but I just can’t. Only because I know it would be a waste of money) Me: Nope all set. Then make a second burrito the same way. MTDTG: Exactly the same? Me: Yes (what part did he not understand?) MTDTG: Okay, drive on up and I’ll get to work on your order.
So, now completely exhausted, I finally drive off with my way overpriced burritos and drinks. The drive thru at Starbucks had better not be busy.